1. Our company's products come with installation instructions and we will assist with on-site installation guidance.
2. After receiving customer feedback, our company will respond within one hour.
3. Our company promises that during the quality guarantee period, if quality problems occur during the use of the product, if it is our responsibility, our company will immediately repair and replace the problematic product free of charge, including The replacement costs, freight, and insurance fees incurred to the installation site will be borne by our company, and the quality guarantee period will be extended accordingly according to the delay in the occurrence of the failure and repair.
4. After the quality guarantee period, if customers have feedback, our company will respond quickly, actively assist in solving the problem, and promise to provide your company with the most complete products at the best price. Maintenance and repair services and accessories.
5. Change support: For adjustments or changes in product models, specifications and quantities caused by customer design changes, inaccurate statistics or other reasons, our company will actively respond to customer concerns and strive to meet customer requirements; if the customer If the ordered products cannot be used due to design changes or other reasons, our company will also actively cooperate and do a good job in the aftermath, so as to reduce customer losses and reduce customer burdens as much as possible;
6. Our company promises to establish customer files for all customers, regularly visit customers or contact them by phone or letter, and solicit customers' opinions and suggestions for us through multiple channels. We also conduct centralized statistics and analysis of customer opinions and suggestions to continuously improve and enhance the quality of our products, work and services.